Category Archives: Boston Area Chevrolet Dealer Reviews

Why Are Customer Reviews So Important?

Blank blue speech bubbleToday, reviews are very popular and available in many forms. Reviews for a business, service, product, movies, food- you name it, there are reviews out there on pretty much everything.

Reading a review gives a consumer good insight on what to expect for a customer-to-business experience. Many review sites like Google+ or Yelp are a great way to investigate a business before you visit. You can read several reviews and get an idea whether or not this place is for you or not. If you see business reviews that are entirely negative with no response back from the business, then you will realize you would more than likely have a negative experience yourself. This indicates that they probably do not care or are not too concerned. Otherwise they would have responded.

On the other hand, if a an establishment has many good reviews and a few bad ones, then chances are if the good outweigh the bad, then this place would give you your money’s worth and will likely be a good experience. I would not be overly concerned with a few bad reviews. Lets face it- no business is perfect. It’s also true that some customers will not be happy regardless of what efforts a business takes to please them. A few mistakes or mishaps does not render a place bad.

To add a positive note, if a business replies back to a review- it shows they care. You can tell a lot about a business on how they respond. Do they take ownership in any fault or mistake? Do they show genuine concern and reach out to an unhappy customer? Or does this business argue and place blame back on the customer? The manner in which a business replies allows you to gauge how they would treat you if you had an issue with the product or service.

boston_chevrolet_dealer_reviewsFor our industry, (car sales and service), there are many different review sites. These review sites are a great way for a customer to share their experience- good or bad. This can help other consumers and dealers as well. I feel these review sites help the dealership and the customer build and maintain a relationship. Some dealers might get upset when they hear a complaint and probably do not embrace review sites. We feel when we see a customer is not happy and went out of their way to let us know, we should acknowledge it right away. (Maybe this could be a one time slip up. Maybe it could be a flaw in the process.)

Today a customer can go wherever they want and buy whatever they want. So paying attention to reviews should be part of a dealership’s daily tasks.

There are so many options today for reviews that it can be quite overwhelming. Yelp.com, Google+, Edmunds.com, Cars.com and DealerRater.com are among the most popular. It seems like every day there’s a new one coming along. We have a good reputation on each of these sites right now- and we work hard to maintain it. We truly want to ensure a positive customer experience for everyone who visits our service or sales departments.

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Here is a link to Mirak Chevrolet reviews, where you can view all of our recent customer reviews in real time. We read each one of these reviews and reply to everyone. Whether it is just thanking our customer for taking the time to share their review or to let them know we appreciate their feedback, and we’ll have a manager call to follow up.

This may seem like a lot of work for a business, but having consistently happy customers in today’s market is more than worth the effort.  So besides letting the public know we are a good place to do business, this helps us make sure we are doing our job right.

Mirak Chevrolet is now Edmunds.com Premier Dealer – Boston Area Chevrolet Dealer

ImageMirak Chevrolet is now an Edmunds.com Premier dealer.

Please check out our reviews on Edmunds.com.  This is how and why we have earned the right to become an Edmunds.com Premier Dealer.

Edmunds.com allows consumers to view accurate pricing for vehicles available in stock at Mirak Chevy – and then alleviates the stress that can be associated with buying a new or pre-owned car. This is accomplished using Edmund’s “True Market Value” pricing.

This program at Mirak Chevy will save shoppers time and ensure a hassle-free shopping experience. Once the desired Chevrolet vehicle is selected, Edmund’s True Market Value pricing should only take a few minutes to establish.

We are very proud to be associated with such a well-respected and trustworthy company like Edmunds.com. The company has been a leader in providing consumers with the best possible car buying and research options available. When you do business with us at Mirak Chevy, you know our honest pricing and business practices are backed by Edmunds and their Premier Dealer Program.

To find out more information about this program or to inquire about a vehicle you are interested in, please fill out this short form and let us know how we can help you.

Buying a vehicle just got easier!

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Boston Area Chevrolet Dealer Mirak Chevrolet

 

Boston Area Chevrolet Dealers offer “You Can Drive a Chevy” Program

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 Yes!  You can drive a brand new Chevy with little or no down payment–even if you have had credit challenges in the past.

New England’s Chevy Dealers have come together for one purpose- to give everyone a chance to get behind the wheel of a brand new Chevy today.

credit_approval_boston_chevyWe’re combining our buying and financing power to help good people like you drive for just $29 down, even if you have had past credit problems. Good credit, okay credit, and even credit challenged customers—we want everyone to enjoy the Chevy experience.
We know that bad things happen to good people and that dealing with tough credit challenges can be a big hassle. We have teamed up with a national lender to create this special program that virtually guarantees you can be approved regardless of issues you have had in the past. No hassle, no problems—just an easy, breezy Chevy buying experience.
Just fill out the form – it takes just 30 seconds – and you may soon be approved and driving home in a brand new Chevrolet from our Boston Chevrolet Dealership. Plus, you’ll be able to check out over 16 new Chevy models.

Contact us for more details.

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Mirak Chevrolet is a Boston Area Chevrolet Dealer